Frequently Asked Questions
Everything you need to know about our fine jewelry and services.
Do you offer free shipping on domestic orders?
Yes, we provide complimentary insured ground shipping on all domestic orders within the United States. Expedited shipping options are available at checkout for an additional fee.
What is your return and exchange policy?
We offer a 14-day return policy for a full refund and a 30-day window for exchanges or store credit. All items must be in original, unworn condition with the security tag intact.
Are your diamonds and gemstones ethically sourced?
At Brown & Company Jewelers, we are committed to ethical sourcing. All of our diamonds are conflict-free and comply with the Kimberley Process requirements.
Do you provide appraisals for insurance purposes?
Yes, every purchase over $1,500 includes a complimentary professional appraisal. For older pieces or outside items, we offer appraisal services by our certified gemologists for a nominal fee.
Can I customize an existing design or create a bespoke piece?
Absolutely. Our master jewelers specialize in custom design. You can schedule a consultation to modify an existing setting or create a one-of-a-kind piece from scratch.
Do you offer jewelry repair and maintenance services?
We provide a full suite of services including ring resizing, prong tightening, professional cleaning, and watch repair. We recommend a complimentary inspection every six months.